Forum > Decoders > PVR Decoders > UNWANTED SD PVR REBOOT
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  #91  
Old 2017-09-12 , 19:12
Glock26 Glock26 is offline
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Thank you, I look forward to the response.
In the meantime, just like clockwork....after 18:15 the reboots have started again.
Note that these are NEVER just reboots. It reboots, then always fails to find a public operator, but finds all the rest of the bouquets etc etc.
Then it hangs there until I stop my dinner or whatever I am doing, go to the lounge, and then manually reboot. It will then do the same thing again 3 or 4 times....before eventually finding that 1 public operator, and then it will successfully connect to 1...2....3 etc etc of 26.
Once it comes back, I can carry on watching (10 minutes later) until it reboots again about 20 minutes later.
This repeats until about 20:30 when it settles down, and is fine until the next day just after 6pm.

And you think I am unreasonable when I seriously just want to go mad?


Right now, into the 3rd batch of reboots since 6pm.

Now..let me ask you. EXACTLY what are you guys doing after 6pm every night that starts this mess? Because it is too regular to just be co-incidence.

I want this solved please..and I want my 2 PVR environments back.

To those that I have contacted about this and are working on the consumer side, please note this entire thread, and others having the same issue.
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  #92  
Old 2017-09-14 , 09:38
Geoff D Geoff D is offline
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Join Date: Nov 2008
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I was away for a month, returning late on Sunday 9th. I started the process of switching on everything. ( These days we power down absolutely everything possible when we go away).

Needless to say it is now been THREE DAYS of absolute hell getting the decoders to work again.

First, It took 5 hours on Monday morning to get through all the service authentication issues on both my decoders. I had every possible so called error message related to service authentication and had to reset both decoders 5 times!

Then 18:00 happened. PRIME viewing time MC just in case you don't know. Everyday since Monday at almost exactly 18:15, both the UEC HD PVR 4T and the SD PVR become unresponsive, with the SD PVR rebooting shortly after. Then the UEC stops transmitting HB and that stays like that until a forced reboot.
The SD PVR will then go through a gamut of service related error messages and reboots and then stays down until the HB is restored.

The UEC HD PVR gives an error message that I am not authorized to use PVR services! Yet it will allow me to access the playlist, and it does not give any XV error messages.

This nonsense continues for most of the evening, only restoring after midnight every night so far!

If it was not for the OpenviewHD decoder I now have, there would be hell in my home!

So MC FIX this nonsense with service authentication on the older decoders before you alienate even more of your very patient and loyal customers!.

PS DO NOT tell me it is the hardware either! It is most definitely NOT the hardware as I can show that the errors are all caused by mixed service authentication messages received by the decoders.

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Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
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  #93  
Old 2017-09-15 , 09:28
Geoff D Geoff D is offline
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So the saga continues!

At 18:20 last night a repeat performance, this time without the SD PVR reboots. But the loss of HB from the Primary decoder interrupted everything again.

This time I saw something happening. A brief error message flashed across the Primary decoder screen, followed the loss of HB and 20 minutes later the secondary decoder is off the air.

Why MC does an authentication check now interrupt HB? What makes it nec to interrupt working services when simply doing a service check?
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Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
MS Edge 40 with MSEdge HTML 15

Last edited by Geoff D; 2017-09-15 at 17:04. .
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  #94  
Old 2017-09-15 , 16:39
Dashprod Dashprod is offline
Still gets up to change channels
 
Join Date: Jul 2017
Posts: 11
This 18:10 - 18:15 time is too consistent to be hardware, and can only be triggered by something they are doing at that time.
Considering it is peak time as you mentioned, I am losing most of my viewing time. Hardly worth paying for, when I can just download the programs and play them off a flash drive or stream Netflix.
If I had found an easy way to stream Netflix to my other tv's in the house so I can watch the same program as I go from room to room, I would have cancelled MC months ago.
Definitely heading that way though.
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  #95  
Old 2017-09-15 , 17:06
Geoff D Geoff D is offline
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I will be taking up station in front of both decoders at 17:45. I am hoping to see what that error message is that flashes across the tv screen connected to the HDPVR Primary decoder.
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Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
MS Edge 40 with MSEdge HTML 15
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  #96  
Old 2017-09-15 , 19:00
Glock26 Glock26 is offline
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Join Date: Dec 2011
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Reboots started at 18:06 for me tonight.
Stopped after 2 reboots for a change...stable now until tomorrow night I guess.
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  #97  
Old 2017-09-15 , 19:17
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bothafire bothafire is offline
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Two to three reboots between 18:00 and 20:00 every night for the past 2 weeks and DSTV does nothing there is no point in reporting this every day when it is obvious that DSTV does not care.
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  #98  
Old 2017-09-15 , 19:43
Glock26 Glock26 is offline
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Bothafire, keep reporting. I have a few media and consumer people monitoring and asking questions.
And yes...I spoke too soon. Another reboot at 19:06

Last edited by Glock26; 2017-09-15 at 20:29. . Reason: spelling
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  #99  
Old 2017-09-15 , 20:52
Geoff D Geoff D is offline
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Well I tried to see what the error message was but it flashes across the screen too fast. I tried to video the screen as well and then playback the video in slow motion but that also did not capture the error message.


Unfortunately, a member of the family tried to use the trick modes on the SD PVR, which then immediately triggers a reboot after which without a valid HB signal from the Primary decoder, means that decoder is no off the air until the Primary decoder starts to transmit HB again. A reboot of the Primary decoder does not restore HB as it is still locked in to processing whatever dumb and stupid authentication process has not completed.!

resigned to the fact that another prime time viewing night (Friday) will be useless.
__________________
Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
MS Edge 40 with MSEdge HTML 15
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  #100  
Old 2017-09-16 , 10:20
Dashprod Dashprod is offline
Still gets up to change channels
 
Join Date: Jul 2017
Posts: 11
Reboot at 06:45 this morning. They do seem to reboot on the weekends in the morning too.
I guess because early morning and dinner time are the prime viewing times of the public, and if you want to frustrate them into being forced to buy another decoder or upgrade, this is when you screw with the broadcasts.
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